PRIVACY POLICY
Effective date: 12 July 2026 | Last updated: 12 July 2026
At Elray Media (“we,” “us,” or “our”), we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, share, store and protect information when you visit our website, contact us, request a consultation, or engage our design and creative services.
1. Information We Collect
We may collect personal information that you voluntarily provide, including your name, email address, telephone number, company or organisation, job title, project requirements, budget, timelines, files, brand assets and other information submitted through website forms, email, telephone, messaging services or project communications.
We may also automatically receive certain technical information when you use our website, such as IP address, browser type, device information, operating system, referring pages, pages visited, approximate location derived from IP address and website interaction data.
2. How We Use Your Information
We may use information to respond to enquiries and consultation requests; prepare proposals and quotations; communicate about potential or ongoing projects; deliver design and creative services; manage client relationships; improve our website and services; maintain security; prevent fraud or misuse; and comply with legal, tax, accounting or regulatory obligations.
We will not use personal information for materially unrelated purposes without an appropriate legal basis or, where required, consent.
3. Contact Forms and Communications
When you submit information through our website or contact us directly, we use it to respond to your enquiry and communicate regarding our services. Submitting an enquiry does not automatically subscribe you to promotional marketing unless you separately agree to receive it where required.
4. Client Files and Confidential Materials
As a design and creative services provider, we may receive logos, presentations, reports, datasets, images, brand guidelines, research, business documents, marketing materials and other project-related assets.
We use such materials for legitimate purposes connected with providing the agreed services and take reasonable measures to restrict inappropriate access. Confidential or unpublished client work will not be publicly displayed without appropriate authorisation or another valid contractual basis.
5. AI-Assisted Design and Third-Party Creative Tools
Our workflow may use professional design software, cloud platforms, automation technologies and AI-assisted tools for activities such as ideation, drafting, image generation, production support or workflow efficiency.
We seek to avoid submitting sensitive, confidential, proprietary or personally identifiable client information to third-party AI services without appropriate authority or safeguards. Clients with specific confidentiality, AI-use, security or data-residency requirements should notify us before work begins so those requirements can be considered and documented.
6. Cookies and Analytics
Our website may use cookies and similar technologies to enable essential functionality, maintain security, understand website usage, improve performance, remember preferences and, where enabled, support analytics or marketing functionality.
Depending on your location and applicable law, you may be offered controls to accept, reject or manage non-essential cookies.
7. Third-Party Services
Our website and business operations may use third-party providers for website hosting, analytics, communications, cloud storage, payment processing, email delivery, customer relationship management or other business functions. These providers may process information according to their own policies and contractual obligations.
Our website may also contain links to independent third-party websites or social media platforms. We are not responsible for the privacy practices of those independent services.
8. How We Share Information
We do not sell or rent personal information.
We may share limited information with trusted service providers where reasonably necessary to operate our website or deliver services; with professional advisers where necessary; with competent authorities where legally required; or in connection with a legitimate business restructuring or transfer.
9. International Data Processing
Some technology providers or cloud-based services we use may process or store information outside India. Where applicable, we seek to use reputable service providers and reasonable safeguards appropriate to the circumstances and applicable requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, delivering services, maintaining business records, resolving disputes, enforcing agreements and meeting legal, accounting, tax or regulatory obligations.
When information is no longer reasonably required, it may be securely deleted or anonymised, subject to applicable requirements.
11. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of internet transmission or electronic storage can be guaranteed completely secure.
12. Your Privacy Rights
Depending on applicable law and your location, you may have rights to request access to personal information we hold about you; request correction of inaccurate or incomplete information; request deletion in certain circumstances; withdraw consent where processing is based on consent; or object to or restrict certain processing activities.
To exercise a privacy right, contact us using the details below. We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website and services are intended primarily for businesses and professionals and are not directed toward children. We do not knowingly seek to collect personal information from children. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to address it where required.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website functionality, business practices, technology or applicable legal requirements. When changes are made, the Last Updated date at the top of this document will be revised.
15. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or how we handle personal information, please contact:
Elray Media
Bangalore, Karnataka, India
Email: elrayent@gmail.com
Telephone: +91 636 253 9201
Website: www.elraymedia.com
Important notice: This Privacy Policy is a general business template and does not constitute legal advice. Consider obtaining review from a qualified legal professional, particularly before relying on it for significant international, enterprise or regulated engagements.